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Prescriptions

Prescription Ordering – A Reminder From The Doctors

There has been a huge increase in the number of patients requesting medication over the phone, and also in the number of urgent prescription requests we are handling. Our main priority is for safe prescribing. We have a very rigorous system to deal with prescription requests which involves:

  • Making sure the request is “on time” (not too soon since your last prescription)
  • Checking for relevant test results, such as blood pressure, blood tests etc.
  • Ensuring the dose and strength of your medication has not been changed
  • Asking a GP to check and adjust a medication review date
  • Getting GPs to sign all the prescriptions

Telephone Requests 

The GP's have asked the prescription team to NOT take telephone requests from patients unless there is a genuine reason, such as the patient being housebound. This is for your safety – the practice does not want to make a mistake in identifying which medicine you require.

There are alternative ways to order a prescription:

  • Online - There is a secure form on our website, or patients can sign up to SystmOne on-line. To register for on-line requesting please come into the surgery with photo ID and the receptionist will provide you with login details.
  • In person - by completing the request slip that came with your previous prescription, writing your own request, or completing a prescription request slip at the practice. (We do not need to be open for you to drop in your request, just pop it through the letterbox.)
  • Pharmacy - Most local pharmacies are happy to send your order to us, and either collect on your behalf or have your prescription sent directly to them. This could be for one off items or for your regular medication.

Urgent Requests

Please try to plan ahead if you can. We recognise that some urgent requests are genuine, but many could be avoided with a bit of forward planning. 

If you continue to make urgent requests for your medication, your GP may write to you explaining why it is so important to make requests in a timely manner. The GP may insist that you wait for the usual 48 hours for the prescription. This is not a sanction we will take lightly, and we will always take into account what the medication is for in making this decision, as your safety is our priority.

Please note that the prescription clerks are following the doctor’s instructions.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.


Electronic Prescribing - Nominating a pharmacy

When your prescription is processed it is now possible for us to send it electronically to a nominated pharmacy. This means it does not need to be physically collected, it will automatically be available from your pharmacy once it has been processed by the GP.

When you have registered with your chosen pharmacy, you need to let us know so that we can enter the details on your records, then every time you order a repeat prescription it will be sent electronically via EPS to your nominated pharmacy. Please see the patient information leaflet on the following link for further details on Electronic Prescribing (EPS): http://systems.hscic.gov.uk/eps/library/patientfact.pdf


Online Prescriptions

All patients can register with our TPP SystemOne online services to be given access electronically to certain functions. Parents can have proxy access for their children up to the age of 16 after this age access will be denied and the patient will need to request their own access.

Current functions available are;

  • APPOINTMENTS: Allows patients’ to book, view, amend, cancel and print appointments online.
  • PRESCRIPTIONS: Patients can order, view and print a list of their repeat prescriptions or medicines and appliances.
  • ACCESS TO MEDICAL RECORDS AND DETAILED CODED INFORMATION:  Patients can view information relating to medications, allergies, adverse reactions and coded information from their record.

To sign up for online access please bring a form of ID to reception and they will print you instructions, a username and password.

Then to start using the service click on the image below:

Please note: Online prescription ordering is also available via Systmone Online. For the present we will retain the existing email ordering via the practice website but would ask patients use one method only to avoid confusion.

TPP are pleased to announce that SystmOnline is now available to patients as an app for iPhones, iPads and other Apple devices running the iOS operating system. The app is listed on the App Store and is free to download. To download the app, search for "SystmOnline" in the app store.

Patients can use their existing SystmOnline login details to access the online services offered by your organisation via the app.

A PDF guide explaining the necessary configuration in SystmOne and the differences between the SystmOnline app and website will be published shortly.

Click Here to download a guide on how book appointments online with systmonline (.pdf)


Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.


NHS charges

From 1 April 2018 the charges are:

  • Prescription (per item): £8.80
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £8.05, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.

There is further information about prescription exemptions and fees on the NHS website

Gervis Road Surgery - 14 Gervis Road , Bournemouth , BH1 3EG
St Leonard's Road Surgery - 20 St Leonard's Road, Charminster, Bournemouth , BH8 8QN
  • Telephone 01202 411700
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