Book, Change or Cancel an Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday) complete the e-consultation form above.

We aim to respond to your e-consultation within our opening hours.

We are open Monday to Friday, 8.00am to 6.30pm.

If you are unable to do this, please telephone us Monday to Friday, 8.00am to 6.30pm - 01202 411700 and our reception team will assist.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable health professional to help you.

Our Urgent Care Practitioners see acute urgent problems on the day at our Gervis Road Surgery.

Feel unwell, or have a request for the practice?

E-consultations

Please complete our e-consultation, providing as much information as possible about your symptoms or enquiry and a member of The Panton Practice Team will respond to you.

Please see our video on how we manage our eConsultations within the Practice.

Step One

Patients can submit a request via telephone, online or by walking in (in person request)

Step Two

Clinical requests are assessed by the practice team and navigated to the appropriate practice Clinician or other health service (e.g. a local pharmacy) to respond.

Step Three

The Clinician responds using the most appropriate consultation channel - it could be via a phone call, face-to-face appointment, a video call, an online message or a home visit.

To request a routine appointment in the next 7 days

• Complete an e-consultation. We aim to respond to your e-consultation within our opening hours. We are open Monday to Friday, 8.00am to 6.30pm.
• Phone us Monday to Friday - 01202 411700
• Visit the surgery and speak with a receptionist.

Cancelling or changing an appointment

If you can not make your appointment please let us know as soon as you can so another patient can book the appointment time.

You can cancel or change your appointment:

• Phone us Monday to Friday, 8.00am to 6.30pm
• Visit the surgery and speak with a receptionist.

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Evening and weekend appointments are available from 6.00pm to 8.00pm Monday to Friday, 8.00am to 4.00pm Saturdays and Sundays 10.00am to 2.00pm. Appointments are at the urgent treatment centre within the Royal Bournemouth Hospital.
• If it’s a life-threatening emergency call 999

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you need an interpreter.
• If you have any other access or communication needs.

• If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.

Home Visits

To request a home visit contact the surgery before 10.30am.

Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.

Lack of transport is not a reason to request a home visit.