DUE TO THE CURRENT COVID PANDEMIC OUR USUSAL APPOINTMENTS ARE NOT BEING HELD. WHEN YOU TELEPHONE THE SURGERY YOU WILL BE ASKED TO CARRY OUT AN E-CONSULT AND THE GP WILL TRIAGE THE E-CONSULT AND APPROPRIATELY RESPOND TO YOU.
We provide routine appointments that are bookable 5 weeks in advance, the reception team will ask If you are happy to give the reason for the appointment, this has been requested by the GP as this gives them an idea prior to your appointment. Also, in the event of having to cancel your appointment the GP's clinic can be triaged and dealt with accordingly.
We do also offer routine telephone consultations that can be booked if you feel the reason for contacting the GP can be dealt with over the telephone. The telephone consultation will be booked for a specific day but unfortunately a time cannot be given for when the GP will call, this call is carried out some time throughout the day up to 7pm. Please be available throughout the day to take the call, which will come through as a withheld number.
Our Nurse Practitioners see acute urgent problems on the day at our Gervis road surgery. These are by appointment. If you feel you need to be seen on the day, please call 01202 411700 from 8am. Outside of these Nurse Practitioner appointments, your call will be added to our duty doctor who will triage the problem via a telephone call, if following this call, you are required to be seen the duty doctor will arrange this, this may either be at the surgery or at the urgent treatment centre within the Royal Bournemouth Hospital.
For out of hours assistance dial NHS 111 and for true life-threatening emergencies dial 999. The Out-of-Hours service is for problems that cannot wait until the surgery reopens. A weekend walk-in service is provided at the Boscombe and Springbourne Health Centre, Palmerston Road, Boscombe. From 8.00am - 8.00pm Saturday and Sunday only. Appointments are allocated on arrival.
We offer a complete travel vaccination service to our registered patients. Please see our website for the relevant forms or collect them from reception. Please complete the form and hand it in as soon as you have booked your holiday. You may need a course of vaccinations to get the best protection, so please allow plenty of time. We may not be able to accommodate last minute requests, and you may have to go to a private provider. Not all vaccinations are available on the NHS. We can advise you of the cost of theses vaccinations – payment is by cash or cheque at the time of vaccination.
We also provide some limited telephone consultations for 'advice only' to patients, if you ask for a morning call this should be made before 12.30pm and if you request an afternoon call, it may be any time up until 7.00pm. Therefore this service is not suitable for arranging appointments, addressing urgent matters, or prescription requests. It is simply to obtain general advice. In the event that the telephone advice slots are taken for a particular doctor on the day, you may choose another doctor who is working that day and has available slots. Please note the doctor will call when (s)he can – it may not be the same day.
Please allow the receptionist to check your telephone number so that the doctor can ring you back. In addition, we do need to maintain accurate contact details for our patients. Please make sure you are near the telephone and are able to take the call as the doctor will only call once.
If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.
All patients can register with our TPP SystemOne online services to be given access electronically to certain functions. Parents can have proxy access for their children up to the age of 16 after this age access will be denied and the patient will need to request their own access.
Current functions available are;
- APPOINTMENTS: Allows patients’ to book, view, amend, cancel and print appointments online.
- PRESCRIPTIONS: Patients can order, view and print a list of their repeat prescriptions or medicines and appliances.
- ACCESS TO MEDICAL RECORDS AND DETAILED CODED INFORMATION: Patients can view information relating to medications, allergies, adverse reactions and coded information from their record.
To sign up for online access please bring a form of ID to reception and they will print you instructions, a username and password.
Then to start using the service click on the image below:
Please note: Online prescription ordering is also available via Systm One Online. For the present we will retain the existing email ordering via the practice website but would ask patients use one method only to avoid confusion
TPP are pleased to announce that SystmOnline is now available to patients as an app for iPhones, iPads and other Apple devices running the iOS operating system. The app is listed on the App Store and is free to download. To download the app, search for "SystmOnline" in the app store.
Patients can use their existing SystmOnline login details to access the online services offered by your organisation via the app.
A PDF guide explaining the necessary configuration in SystmOne and the differences between the SystmOnline app and website will be published shortly.
Click Here to download a guide on how book appointments online with systmonline (.pdf)
For non-urgent routine appointments, please give us as much notice as possible due to the level of demand. Where possible, we will aim to provide your non-urgent routine appointment with your GP of choice, allowing for the fact that not all GP's work full time and that we operate over two sites with the same doctors and staff.
Our doctors and nurses meet together weekly to discuss patient care and to ensure a uniform and coherent approach.
Please note we will text you, with your consent, when your appointment has been made, and again with a reminder the day before your appointment is due, giving you the opportunity to keep or cancel your appointment.
Cancellations, Non-attendance & Lateness
If you cannot keep your appointment, please tell us. Figures have suggested that more than twelve million GP appointments are missed each year in the UK, costing more than £162 million per year. Patients who persistently fail to attend appointments will receive a letter from the practice manager and be removed from the surgery list if the problem continues. Please note if you arrive late you may have to re-book your appointment.
Make the most of your appointment
- Ask yourself: How important is being seen quickly, or would I be better waiting to see a GP who knows me and my condition?
- If a GP runs late – are they spending needed time with patients? One day you may appreciate them running late for you.
- It’s sensible to bring a list, but consider what’s achievable in 12 minutes. 4 problems? That’s 150 seconds each. It's usually better to come back again rather than squeezing everything into 12 minutes.
- Beforehand, work out what’s really worrying you. Make short notes that describe your symptoms.
- Get to the point: don’t beat about the bush and don’t “save” important issues until the end.
- Wear accessible clothing if you’re likely to need to undress for examination.
- Make sure you understand what has been agreed and what is happening next.
New Text Cancellation Service MJOG
This is a very useful application for patients and the surgery in providing reminders for appointments at the Practice. It also gives patients the opportunity to cancel in advance by replying to the received text message so avoiding missing appointments, having Did Not Arrive notification on your record and ensuring that appointments are not lost to other patients.
MJOG also allows us to inform you of other health related messages, annual reviews or practice information.
We only use text based services for internal practice use to deliver health related issues, messages and reminders personally to you. We will not use this service for any other non-health related purpose or allow any third party access to this service.
Please let us know if you change your mobile number.
Home visits are available for patients who are unable to attend the surgery due to being housebound, having severe, acute illness or prolonged debilitating problems. Requests for a home visit should be made whenever possible before 11.00am. If you think you need a home visit, please telephone the surgery before 11.00am and speak to one of the reception team who will add your request to our duty doctor list. Visits are triaged by the duty doctor and they will call you to discuss your symptoms and confirm the visit if it is appropriate.
Out of Hours Emergenices
Telephone Bournemouth 01202 411700. If the surgery is closed, you will hear a recorded message giving you a number of choices. Numbers given will be repeated for your convenience. You will then need to redial to either of the following services: for out of hours assistance dial NHS 111 and for life threatening emergencies dial 999. Note NHS 111 replaces both NHS Direct and previous Out of Hours contact numbers.
In the case of an Accident or emergency, which you think may require immediate hospital treatment,
The definition of an emergency is a critical or life-threatening situation, and includes things like: chest pain or suspected heart attack, head injury, severe blood loss, severe breathing difficulties, loss of consciousness, deep wounds and suspected broken bones. The nearest casualty departments are at the Royal Bournemouth Hospital, telephone 01202 303626, and Poole General Hospital,telephone 01202 665511.
A weekend walk in service is provided at the Boscombe and Springbourne Health Centre, 66-68 Palmerston Road, Boscombe. 01202 720174 The opening hours are from 8am - 8pm Saturday and Sunday only. Please note that this is a walk in service and patients will be seen on a first come, first serve basis, there are no pre-bookable appointments.
This service is NOT for repeat medication prescriptions or medical certificates.