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Zero Tolerance

We are currently experiencing high levels of verbal and written abuse from our patients.

As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns. There has been an increase in the amount of agressive and threatening behaviour since the start of the pandemic and is still continuing to escalate. The abusive behaviour is becoming more common via email. 

We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS. 

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect. 

In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff be that verbal or written will not be tolerated under any circumstances.  

Anyone patient who verbally or textually abuses a member of practice staff will be sent a letter from the Practice confirming that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice patient list. The Police will be called in all cases of violence. 

The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.

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